Phone: (646) 373-1153
We work Mommy Hours - that means we work mainly while our little ones are in school. We strive to answer emails and messages within 24-hours.
Mondays: 9am-3pm EST
Tuesday: 9am-3pm EST
Wednesday: 9am-3pm EST
Thursday: 9am-3pm EST
Friday: 9am-3pm EST
Weekend is Family Time!
Complimentary Shipping: Currently we are only able to accept orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, The Baby Promise does not ship orders to post office boxes, however we do accept post office box addresses for your billing needs. Orders are shipped with signature confirmation unless you select otherwise at check-out. Because each item is made and personalized just for you, orders are shipped 15-20 business days.
We do not accept returns since each item is made just for you. By purchasing at The Baby Promise, you agree that you understand the finger size you order is correct. If there is a flaw in the ring itself, you may contact us within 5-days and we can discuss each individual circumstance. Before each item is shipped, it is looked over by our quality control specialists to make sure it meets our highest standards at Baby Promise.
SOCIAL MEDIA & WEBSITES
Shana Farr Designs, LLC (SFD) manages all social media and websites for the following, including but not limited to, The Baby Promise, Shana Farr Designs, Facebook Pages, Instagram, YouTube, Pinterest, and TikTok, and we will remove any and all postings that are inappropriate to the brand. By making a post to or tagging any of the social media pages managed by SFD, you are granting permission for SFD to use re-post your photos and videos on social media and websites managed by SFD.
We receive, collect and store any information you enter on The Baby Promise website or provide us in any other way. In addition, we collect purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the our services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your order(s), to troubleshoot problems with your order(s), to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you. For these purposes we may contact you via email, telephone, text messages, and postal mail.